"The business understands that significant change causes the workforce to feel uncertain and this can have a huge impact on our absence levels. It is clear to us that Absence Manager has given us the tools to control absence during this time of major change when employee motivation and engagement is obviously impacted".
“We are happy with the Absence manager system and we continue to work with the team at Empactis absence Manager to implement improvements. These improvements come as suggestions from both parties, it is a real partnership”.
“What we do now have, is a consistent and accurate absence data report that we can use to focus on hotspot areas and really drill down into the reasons that absence is high in some areas rather than others”.
“Our absence data is easily accessible for the HR teams, the Managers, the Trade Union Representatives supporting their members and for the employees themselves”.
“We have also been able to facilitate the return to work of 98 LT absentees, and no longer “lose people in the system”.
"By having the Empactis Absence Manager system it has allowed us to start to focus on the ‘real’ issues, like patient care & our operational costs. Having real time absence data at our finger tips, has benefited us immensely and allows us to be more proactive in our absence management approaches . Our managers can now manage more effectively and employees feel more supported and engaged in the workplace".
"The system has been very well received from everyone and compliance with our revised policy is very high. There has been a real ‘partnership’ working with Empactis and we will continue to explore ways in which we can further improve the management of Employee Health and Wellbeing across the Organisation and to the benefit of the NHS".
“Visibility and ease of access to information. Provides a measure of performance by managers and identify skill gaps and development for managers. Improves compliance with policy.”
“Loved the text alert and the voice message.”
Elective Access Manager
“I have only had to use the system a couple of times. So far I think it is an excellent system if reduces a significant amount of time for managers as it is paperless, it is user friendly and so far easy for my staff to use.”
Continence Clinical Lead
“Easy to use, like the way it works out previous absences for you.”
Manager for Patient Choice
“Initially I was not sure how useful the absence manager would be but it has proved invaluable to me. I know very early in the day when anyone is going to be off and have an expected date of return. This allows us to manage the workload more effectively and promptly. Also, when staff return to work, completing the online return to work form is a good prompt to do this in a timely fashion, and is logged. I can also see how many absences anyone has had and this enables me to look at what support may need to be put in place sooner.”
Head of Audiology
Josephine Carroll, Service Director for Learning & Disability Services, Central & North West London NHS Foundation Trust explains why her organisation choose to work with Absence Manager and why she would recommend them to others.
"As a large employer with a number of varying shift patterns we often found the communication and tracking of employee absence very problematic. The system offered us a means to ensure communication to the relevant individuals was instant and all absence could be tracked with `real time´ reports available to our HR and Operational Management Teams."
Empactis, a leading provider of employee health, absence and engagement solutions, has been awarded a contract by Serco, the FTSE 250 international service company, to deploy solutions to manage employee absence and well-being.
Serco HR Director David Fox commented “The Empactis platform will enable us to enhance the management of sickness, unplanned absence and associated health issues. Capturing employee absence at the point of occurrence provides real-time information to managers that will enable them to better engage with, and support, our employees. The data and workflow guidance the platform generates will enable managers to concentrate on their team’s performance and focus on positive interventions from a health and engagement perspective. This will allow Serco to further develop its commitment to employee well-being through focused health and wellness initiatives.”