"For Retail real time data is vital, allowing managers to plan efficiently and to reduce operational disruption." Neil Smith, United Biscuits
As within any organisation employee health and low absence rates are vital but within a manufacturing organisation, if employees are consistently absent it can have a serious and immediate impact on production.
Our partner United Biscuits found themselves in an all too common position, their absence rates were too high, and they did not have the tools to effectively manage short and long term unplanned absence. Their policies and procedures were overcomplicated and often not properly understood. They were unable to effectively measure or report on absence, and unable to provide managers and employees with a simple and effective way to handle absence matters. Their Employee Health and Wellbeing Teams were over stretched and they were struggling to address problems in a timely manner, as managers often made absence an “OH Issue”.
These issues were a costly drain on the profitability of the business via lost days and Company Sick Pay. Often employees were found to “drift” into long term sickness absence.
When UB decided to go to market to look for a solution to help them manage absence it was imperative to them that the line manager still held the accountability to manage their employee’s absence. Empactis Absence Manager provided them with this, as well as the other features they were looking for;
“The business understands that significant change causes the workforce to feel uncertain and this can have a huge impact on our absence levels”.