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"Absence Manager ensures our business is compliant with our Attendance Management Procedure and ensures consistency across the business." British Gas Manager

Utilities

“Empactis ensures our business is compliant with our Attendance Management Procedure and ensures consistency across the business”.

British Gas puts employee wellbeing at the heart of their people strategy and sees it as a key driver for success.

In 2010 when British Gas undertook a comprehensive employee health review which included all their people processes & policies and specifically absence they found:

  • Employees did not understand policies
  • Process wasn’t clear for reporting absence
  • No easy access to absence MI,
  • Employees felt unsupported and wellbeing and engagement scores were low.

From these findings British Gas identified ‘Process Improvement’ as a key enabler to change.  As  absence is their 2nd biggest people process and one that touches all aspects of the organisation,  they started by looking for a new way forward. 

Feature Requirements

When British Gas decided to go to market to look for a solution to help them manage absence it was imperative to them that the line manager would still hold the accountability and autonomy to manage their employee’s absence.  Empactis Absence Manager provides them with this, as well as the other features they were looking for;

  • Accurate real time absence MI
  • Data pushed to managers, so they don’t have to find it
  • Cost effective system, rather than a call centre based solution
  • MI that enables and supports an EHW preventative strategy
  • Supports managers of managers by highlighting process complicance

Benefits and Results 

Following the implementation of Empactis Absence Manager, British Gas had a number of immediate results;

  • “true picture of our absence” through one process across British Gas
  • Reduced the solution cost for managing absence
  • Removing manual processes / re-works, saving £565k p.a.

Benefits and Results 

  • Enhanced employee wellbeing and engagement, via better manager and employee engagement
  • Managers are more engaged, they have MI at fingertips and have targeted support
  • Greater MI and insight, hotspots identified quickly and OH referrals down by 45%
  • Minimal administration for system support via two way Integration with SAP to support organisational data changes and payroll data
Utilities Testimonial
British Gas
British Gas Manager

“Absence Manager ensures our business is compliant with our Attendance Management Procedure and ensures consistency across the business”.

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