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"Employee Health is a key factor for Housing Associations as it can affect their abilitity to hit their KPIs & avoid paying fines" Haydn Hansford - Torus IHC


Obesity and diabetes are at epidemic levels and one in four people are suffering a mental health illness in any one year. Unsurprisingly, these health challenges, coupled with an ageing workforce and other market demands are causing rates of short and long-term absenteeism to rise.​

Torus is a large housing and regeneration group based in the North West of England. It was formed in April 2015 when two separate high performing organisations, Helena Partnerships and Golden Gates Housing Trust (GGHT), joined forces to form a new housing group. 

OD Performance Lead, Rebecca Duckett, recognised these pressures when Torus was created in 2015 and agreed, with the Executive Management Team (EMT), to make employee health a key priority to ensure corporate resilience for the future, as well as putting their people first. 

The Organisational Development team (OD) wanted to invest in one system for managing absence that replaced manual processes, supported managers to comply with policies and delivered the health data needed by EMT.

With this in mind, Rebecca went to the market to source a low-cost, efficient solution and the Empactis workforce health platform was selected as the best on the market and installed across the Group.

Before Torus began working with Empactis they had two different OD systems, two different policies and different processes for absence reporting. Sickness was increasing, reporting any management information was difficult and they were not able to compare like for like. Managers from the different areas of the business had different ways of managing and reporting absence, so consistency and visibility was a real issue for the business. Today, Torus is benefiting from the positive contribution that their focus on employee health makes to the delivery of higher quality and lower cost services When asked to comment on the project, Rebecca Duckett, OD Performance Lead at Torus made the statement below: 

“After implementing Empactis across the business we have improved our absence management and policy compliance considerably.  Having one system allows for effective consistent case management of sickness absence.  Accountability and responsibility for absence is now clear and very visible within the system, which means proactive monitoring can take place. The ability to integrate Empactis with other business systems has insured further efficiencies and cost reductions across the business.  We are still at the beginning of our journey but absence is starting to decrease and a reporting culture where absence is proactively managed is starting to become embedded. Empactis, took the time to understand our needs and the platform fits well with our employee health, wellbeing and cultural objectives and strategies. I would highly recommend them.”  

Haydn Hansford, MD of Torus IHC

Haydn Hansford

MD of Torus IHC

Torus IHC Logo

I am very impressed with the Empactis system. It’s helped my department (IHC) to deliver a major turnaround in absence levels. Over the last few months Managers have demonstrably improved compliance with Empactis processes and this is driving a positive change in culture around unplanned absence.  The associated impact has been remarkable. My department have reduced the number of days lost by 33.4% from Jan 2018 to March 2018 (341 days were lost in Jan 18; down to 227 days lost in March 18).  Before we began actively using Empactis, IHC was one of the worst performing departments within Torus. Now IHC is leading the way on unplanned absence!

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