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"Empactis and MFT are leading the way in how a trust can take control of employee health, absence and engagement." Marisa Pickerill - Manchester University NHS Foundation Trust


Improving NHS workforce health and wellbeing

The NHS Health & Wellbeing framework requires NHS organisations to improve the health and wellbeing of their workforce and evidence what they are doing to reduce sickness absence.

Empactis provides NHS customers with an Employee Health Platform. It integrates with the NHS Electronic Staff Record (ESR) and supports key enablers identified in the framework;

NHS Health & Wellbeing

  • Board Leadership - provides Trust and Divisional leaders with real-time insights into sickness absence and employee health.
  • Effective Line Management - guides and supports managers, helping them to improve how they manage sickness absence and employee health interventions.
  • Organisation wide plan - delivers integrated and seamless workflows that join up employee health across the organisation.
  • Data Driven Decision Making - makes available real-time data at any level of the organisation, from whole Trust down through the organisational hierarchy to individual line managers and employees.
  • Health Needs Assessments - highlights the key underlying health issues impacting the workforce and supports early and targeted health interventions.
  • Engaging with Staff - prompts and guides engagement so that timely conversations happen when they are most needed.

Below we explain key aspects of the Empactis health platform and how it is helping our NHS customers to improve their workforce health and wellbeing.


The Empactis Absence Manager platform automates the recording of all types of unplanned absence (sickness, carer and dependants leave). It eliminates manual recording using a two-way interface with the ESR. Staff call a 24/7/365 phone line to start, update and finish an unplanned absence. Managers and others are automatically notified and supported when calling back staff and completing return to work interviews.

Real-time information is collected about staff absences and manager compliance with absence policy. Improved policy compliance increases staff and manager engagement in the management of absence.  Results from our NHS customers are compelling and evidence absence reducing by 30% and more, through this supportive and policy-based approach.


Employee case management is a significant and growing area of activity for line managers, HR business partners and advisers, it includes:

  • Attendance, grievance and disciplinary cases
  • Maintaining High Professional Standards (MHPS) cases
  • Health cases
  • Equality cases

Empactis HR Case Manager unifies the management of all employee cases. Case workflow prompts and guides managers through specific case processes, instantly notifying them when action is required, what to do and the correct documents to use. HR can view all the cases they are managing, see the stages reached and overdue activities in order of priority.

Throughout the life of a case, a case timeline is built. This includes a record of every event, outcome and document associated with the case and which can be printed as a case document.


NHS organisations must ensure that employees are fit for work and can carry out their work safely. This requires them to comply and report on employee health including surveillance, immunisations and vaccinations and other health reviews.

Empactis Health Manager ensures timely compliance and clear confirmation of compliance. It captures employee health data, ensures accurate recording and provides real-time insights into health trends and “hot spots”, fully integrating key processes such as new starters, job role changes etc.

Health Interventions

The NHS framework requires Trusts to prioritise MSK and Mental Health interventions.

Health Manager supports health intervention in two ways. It automatically ‘triages’ the reason for an absence and can action a predefined workflow to ensure the employee receives the support they need e.g. fast track physiotherapy services or counselling.

Alternatively, if a manager decides that an employee requires a health referral, they can use Health Manager to create a referral to the Employee Health and Wellbeing Service or the Occupational Health department.

Using Health Manager to manage the whole of the referral process ensures the employee, manager and others involved have visibility of where the referral is in the process and any actions required.

Health Surveillance

Health surveillance is concerned with ensuring the Trust and employee meet statutory and legal requirements. They include:

  • Immunisation and vaccinations
  • Respiratory surveillance for allergen, irritant and dust exposure;
  • Hearing tests for those exposed to noise above 80dB(A);
  • Skin surveillance for those exposed to carcinogens, allergens, irritants, and mechanical forces;
  • Biological (blood and urine) screening for specific chemical exposures;
  • Vision screening for those working with display screen equipment.

Health Manager maintains and manages the health status of every employee, providing prompts and alerts when specific items are expiring and monitors completion of related surveillance processes.

Marisa Pickerill

Marisa Pickerill

Assistant Director of Workforce and Wellbeing

Manchester University NHS Foundation Trust

“By having the Empactis Absence Manager system it has allowed us to start to focus on the ‘real’ issues, like patient care & our operational costs. Having real time absence data at our finger tips has benefited us immensely and allows us to be more proactive in our absence management approaches. Our managers can now manage more effectively and employees feel more supported and engaged in the workplace.”

“The system has been very well received from everyone and compliance with our revised policy is very high. There has  been a real ‘partnership’ working with Empactis and we will continue to explore ways in which we can further improve  the management of Employee Health and Wellbeing across the Organisation and to the benefit of the NHS.”

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